Published on December 12-12-20

BEST PRACTICES FOR PATIENT COMMUNICATION

Best Practices for Patient Communication When Reopening the Practice

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WEBINAR ON DEMAND

Course Description

Both the team and the patients need to be prepared to function efficiently within the new practice parameters. This course includes developing a questionnaire for patient screening prior to their appointment, protocols for checking patients in for their appointment, pre and post treatment protocols and post treatment follow-up with patients.

Course Objectives

Upon completion of this course, the participants will be able to: 

  • Review current guidelines with all members of the team
  • Develop a strategy to inform patients of changes in pre-screening and scheduling
  • Design a pre-screening questionnaire for patients
  • Create a protocol for patient hand hygiene when entering the practice

Speaker

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Mary Govoni CDA, RDH, MBA

Mary Govoni brings over 40 years of experience in dentistry to the team. She is a Certified Dental Assistant, a Registered Dental Hygienist, and a certified OSHA outreach trainer, with experience in general and specialty practices both clinically and as an administrator. Mary is a former dental assisting educator and was a partner in a successful dental staffing service. For the past 20 years, Mary has focused on speaking and consulting with dental teams on OSHA compliance, ergonomics, chairside efficiency and team communication and development.

 

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